At Matcha Depot, we’re committed to delivering the finest Japanese matcha and teas straight from Uji to your door — fast, fresh, and hassle-free. Whether you’re ordering a ceremonial matcha gift set or stocking up for your café, we’ve built our shipping policy around clarity, care, and convenience.

Free Shipping on Orders Over $300

Enjoy FREE standard international shipping when you spend $300 or more (after discounts, before taxes). No code needed — the offer is automatically applied at checkout.

This offer is available for customers worldwide and is our way of saying thank you for investing in premium matcha and tea essentials.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note: During high-volume seasons or promotional events, processing may take up to 5 business days.

Shipping Rates & Delivery Estimates

We offer both domestic and international shipping. Shipping charges for your order will be calculated and displayed at checkout.

United States

  • Standard Shipping (3–7 business days): Calculated at checkout
  • Express Shipping (1–3 business days): Available at an additional cost

International Shipping

We ship worldwide. Delivery timelines vary by destination:

  • Standard International (7–10 business days)
  • Express International (3–7 business days)

Customs, Duties & Taxes – We Cover Them

We want your experience to be smooth from checkout to delivery. If your country charges customs duties, VAT, or import taxes on your order — we will fully reimburse you.

How It Works:

  1. Pay the customs or import charge upon delivery (if applicable).
  2. Email a clear copy/photo of the customs receipt and your order number to contact@matchadepot.com.
  3. We’ll refund you 100% of the customs duty or tax paid within 3–5 business days.

No fine print. No hassles. Just complete peace of mind.

Shipping Rates

For orders under $300, shipping rates are calculated at checkout based on your location, package weight, and delivery option selected.

You can choose from:

  • Standard Shipping – Most affordable, reliable
  • Express Shipping – Faster delivery, best for urgent needs

Shipping Confirmation & Tracking

Once your order ships, you will receive a confirmation email with your tracking number. You can use this to monitor your package in real-time.

Note: It may take 24–48 hours for tracking information to update.

Shipping Delays

While we do our best to meet delivery estimates, delays may occur due to:

  • Customs clearance procedures
  • Weather conditions
  • Postal service disruptions
  • High seasonal demand

We appreciate your patience and are always here to help if you have questions.

Missed Deliveries or Wrong Address

Please double-check your shipping address before placing an order. If a package is returned to us due to an incorrect or incomplete address, reshipping fees may apply. If you miss a delivery attempt, please follow your tracking details to reschedule or pick up at your local courier office.

Damaged or Lost Packages

We take great care in packaging your order securely. However, if your item arrives damaged or goes missing in transit, please contact us within 7 days of the delivery date. We’ll work with our shipping partners to investigate and issue a replacement or refund as needed.

Questions?

For any concerns regarding your shipment, feel free to reach out to our support team:
📧 contact@matchadepot.com

We’re here to make your tea experience smooth, from farm to cup.